Just starting to read this. My coworkers swear by it. I am kind of wishing copy right date wasn't 20 years ago. Nonetheless, I am already impressed by it, and have sadly seen some of the issues they are talking about in recent years.
You can anticipate a book response in the next few weeks.
Anyone read it? If you have and you live in the Bay Area we should chat about it over coffee. I am a huge verbal processor and I love to talk through books I read.